INITIATE YOUR RETURN

To begin your return, please click “Request a Return” below or contact our Client Service team at customerservice@messikagroup.com.

Kindly include the following information:
Your order number (found in your order confirmation email or under “Your Orders” in your account).
The reason for your return.

Return requests must be submitted within 14 business days of receiving your online order. Once received, our Client Service team will review your request in accordance with our return eligibility criteria.

PREPARE YOUR RETURN PARCEL

Carefully place your creation in its original packaging, including all protective materials, certificates, and documents.
Once your return request is approved, our Client Service team will email you a prepaid return label. Please print and securely attach the label to the outside of your parcel.
You may then drop off your return at an official FedEx location.

RECEIVE YOUR REFUND

Once your return is received, please allow up to 5 business days for inspection and processing. You will receive a confirmation email once the return has been reviewed and approved.
Refunds are issued within 5 to 7 business days following confirmation and validation of the creation’s condition.
Please note that creations must be returned in their original, unworn state, with all protective materials, certificates, and tags intact.
We are unable to accept returns for any creation that shows signs of wear, has been altered, or does not meet the conditions above.
Personalized creations, including those that have been engraved, are considered final sale and are not eligible for return or exchange.